There's an initial 28-day period after your policy starts when you won’t be covered for any problems that happen. Pre-existing issues won’t be covered either.

Take a look at the terms and conditions of your policy for full details.

If you have a problem that needs repairing before the 28-day exclusion period has ended, try ring, our home repairs membership. You'll get access to our nationwide network of expert engineers at upfront prices

Each separate problem registered will require an excess payment of £60 -£95per claim to be made also depends on your plan .

Unrelated problems which are not associated with each other will require a separate excess payment.

Where physical investigation work is undertaken, and the problem is not resolved, the excess payment will NOT be refunded.

The excess payment is taken using a credit or debit card. If you book over the phone, your card details must be input using your telephone keypad.

We only accept payment using the following cards: MasterCard, Visa and Visa Debit.

Please read the terms and conditions of your policy for full details.

We aim to help customers who need us as soon as we can. However, our wait times vary depending on the type of issue you have (e.g. we prioritise emergencies over less serious issues) You can learn more about our service levels and what to expect from us

• Absolutely, our customer advisors are happy to help and can ensure you're set up with the right service and support for you.
• We're available on 01138731222

• Our Agreements are for a minimum of 12 months, meaning you're only ever committed to us for a year at a time. However, at Dass Maintenance we give you the option to fix your monthly price for up to 2years - giving you peace of mind regardless of how many repairs you book. Whether you choose a 1 or 2-year Fixed Price Term, your Contract Term remains at 12 months. 
• You will receive an email 28 days before the end of your Fixed Price Term advising you of your renewal price. Please ensure your email address is up to date within your customer portal. (Occasionally email filters may send this email into your spam folder so be sure to check) 
• If we do not receive any correspondence from you within those 28 days your contract will renew for an additional 12 months. If, once you receive your renewal notice, you decide you wish to cancel the policy please call us on 07572207416.
• Please note cancelling your direct debit does not terminate the contract.
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Whilst many of our competitors also offer a good solution, their exact feature set and offerings change from time to time, so we can only give you the reasons that our customers have shared with us for choosing Dass Maintenance .

Why choose Dass Maintenance:

We allow you to fix your price for up to two years, whilst agreeing to no longer than a 12-month term at a time 

We provide rapid response to emergencies

We're rated 4.6 / 5 stars by our customers

We service and repair any age of boiler

Our call centre is UK based and available 24/7

But don't just take our word for it, see what our customers think by reading genuine reviews at Google 

Yes, we will service and repair any age of boiler, providing it's powered by natural gas and in good working order when you joined us.

• Every home is a little bit different, so everyone’s DassMaintenance price is a little bit different too. After all, a big house with an old boiler will almost certainly need more TLC than a smaller flat with the latest modern appliances.

• That’s why we ask a few questions at the start to calculate a fair price for you and your home. If you’re not 100% sure how to answer some questions, no problem – your engineer will be able to take a look during your first home visit. For example HOW OLD IS YOUR BOILER? / WHAT MODEL IS YOUR BOILER?/ WHERE DO YOU LIVE?/ HOW MANY RADIATORS DO YOU HAVE?

• Boiler age:Your boiler might not change, but your price might go up when it passes the age milestones of 6 and 11. This is because older boilers need more looking after.
• number of claims:
• Changes to your cover:Want to reduce your excess, or take out a higher level of DassMaintenance? Just tell us what you need and we’ll let you know your new price
• Nationwide factors:Our prices may rise in line with inflationary costs and increases in taxation, but we'll do our best not to pass these costs on to you
• The plans auto renew every 12 months and will lock you in at this year’s prices for next years’ service and/or gas certificate. If our prices go up, we will cancel your plan at the end of the 12-month period and inform you that our terms have changed, advising you to renew should you wish to keep the plan.